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Turning Cards On and Off

TURNING CARDS ON AND OFF

 

When your child's card arrives, follow these simple steps to activate it right away:

1. Access the menu in the top left corner of your screen

2. Choose the child whose card you want to activate

3. Move the toggle to "Card On"

4. Enter the expiration date on your Child's card and tap "Activate"

Congrats! Your card is now activated. You'll then receive a push message in the app confirming that the PIN has been texted to your child!

 

If your child's card has been lost or stolen, and/or you want to freeze their card activity:

1. Access the menu in the top left corner of your screen

2. Choose the child whose card you want to turn off

3. Move the toggle to "Card Off"

4. You'll receive a push message with instructions to call our customer service team if the card has been lost/stolen.

  • You will also have the option to exit out of this message if you are turning the card off for a different reason

*Keep in mind, kids can turn their cards off and turn them back on without parent approval. However, kids CANNOT turn cards on if the parent turned the card off.*

 

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