Greenlight symbol

Why am I not receiving alerts from Greenlight?

The Greenlight app will send you a push message when:

  • A Greenlight request is approved/denied by parent
  • A purchase is made
  • A purchase is declined
  • Card is turned off
  • Message received from parent
  • Allowance is available 

If you are not receiving alerts for these events, consider the following:

1. Make sure your in-app alerts are turned on

  • Navigate to the side bar menu, which is located in the upper left corner of the app
  • Select "My Profile"
  • Scroll to the bottom, and review the settings for alerts. (Most likely, you have turned off an alert notification)
  • Tap the circle next to the type of alert you would like to receive in order to turn it back “on”

 2. Check to make sure notifications are turned on in your phone's settings 

If you experience the same problem again, or send us a message from the Help Center in your app or email us at support@greenlightcard.com.

 

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