What are the ‘pending loads’ in my parent’s wallet?

If you see ‘pending loads’ in your parent’s wallet, that means that you’ve initiated a load from your debit card or bank account that is not yet available in your Parent’s Wallet.

These loads could be:

  1. Loads from a debit card that has yet to be verified.
  2. Loads from a bank account that has yet to be verified
  3. Loads from a bank account that have not cleared yet. (For security purposes, until you load a certain amount of money via your bank account, any load initiated from your bank account will take 3-4 business days to process and become available in your Parent’s Wallet).

If you do not see these deposits within 4 business days, please contact your banking service provider directly and have them take a look at the status of your bank account and your transfer.

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