How do I get more information after filing a dispute?

Once you file your dispute, you will receive a message via email or mail within 90 business days to update you on the status of your claim, which is the standard amount of time a merchant is given to respond to a dispute. If you want to check on a dispute at any time, please feel free to call us at 888-483-2645 (this number is located on the back of your Greenlight Card), or send us a message at

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